Terms of service

Effective Date: February 11, 2026

OVERVIEW

Welcome to SANOMO.
The terms “we”, “us” and “our” refer to SANOMO, operated by MEGALU RWS, s.r.o., a Czech limited liability company.

SANOMO operates this store and website, including all related information, content, features, tools, products and services (the “Services”) to provide customers with an online shopping experience. SANOMO is powered by Shopify, which enables us to provide the Services.

These Terms of Service (“Terms”), together with any policies referenced herein, govern your use of the Services and define your rights and responsibilities.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use or access the Services.

SECTION 1 – ACCESS AND ACCOUNT

By using the Services, you confirm that you are at least the age of majority in your state or jurisdiction of residence.

You may be required to provide accurate and complete information, including billing, payment, and shipping details. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

Accounts may not be transferred, sold, or assigned to another person.

SECTION 2 – PRODUCTS

We make reasonable efforts to display product information accurately. However, colors, dimensions, or appearance may vary depending on device settings.

We do not guarantee that product appearance or quality will meet individual expectations.

All product descriptions and availability are subject to change without notice. We reserve the right to discontinue products or limit quantities at our discretion.

SECTION 3 – ORDERS

Placing an order constitutes an offer to purchase. SANOMO reserves the right to accept or reject any order.

Orders are accepted only after payment is successfully processed and confirmation is issued.

Once accepted, orders may not be canceled once processing has begun. Returns and refunds are governed by our Refund Policy.

Purchases are for personal use only and not for resale.

SECTION 4 – PRICES AND BILLING

Prices are subject to change without notice.

The price charged is the price displayed at checkout at the time of purchase.

Prices do not include shipping charges unless stated otherwise.
Any applicable taxes are calculated at checkout, where required by law.

You agree to provide accurate payment and billing information and authorize us to charge your selected payment method.

SECTION 5 – SHIPPING AND DELIVERY

SANOMO ships only within the United States.

All delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, weather, or circumstances beyond our control.

Risk of loss passes to the customer once the order is handed over to the carrier, except where otherwise required by applicable law.

SECTION 6 – INTELLECTUAL PROPERTY

All content on the Services, including text, graphics, images, logos, and design elements, is owned by or licensed to SANOMO and protected by intellectual property laws.

You may use the Services for personal, non-commercial purposes only. Unauthorized use is prohibited.

SANOMO and Shopify trademarks may not be used without prior written permission.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools “as is” and “as available” without warranties. Use of such tools is at your own risk.

SECTION 8 – THIRD-PARTY LINKS

We are not responsible for third-party websites or content. Accessing third-party services is at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

SANOMO is powered by Shopify. However, all purchases are made directly with SANOMO.

Shopify is not responsible for products, transactions, or disputes. You release Shopify from claims related to purchases made through our store.

SECTION 10 – PRIVACY

All personal information is processed according to our Privacy Policy and Shopify’s Privacy Policy.

SECTION 11 – FEEDBACK

Any feedback you submit may be used by SANOMO without restriction or compensation.

SECTION 12 – ERRORS AND OMISSIONS

We reserve the right to correct errors or inaccuracies and cancel orders if necessary.

SECTION 13 – PROHIBITED USES

You may not use the Services for unlawful purposes, infringement, harassment, fraud, or misuse of data.

We reserve the right to terminate access for violations.

SECTION 14 – TERMINATION

We may terminate access at any time. Obligations incurred before termination remain enforceable.

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and products are provided “as is” and “as available”, without warranties of any kind, except where prohibited by law.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, SANOMO shall not be liable for indirect, incidental, or consequential damages arising from use of the Services or products.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless SANOMO and Shopify from claims arising from your breach of these Terms or misuse of the Services.

SECTION 18 – SEVERABILITY

If any provision is found unenforceable, the remaining provisions remain valid.

SECTION 19 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and SANOMO.

SECTION 20 – ASSIGNMENT

You may not assign these Terms without our consent. We may assign without restriction.

SECTION 21 – GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the Czech Republic, except where mandatory consumer protection laws of the United States apply.

SECTION 22 – HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS

We may update these Terms at any time. Continued use constitutes acceptance of changes.

SECTION 24 – CONTACT INFORMATION

Questions?

Visit our Frequently Asked Questions page or contact our customer services here.

Contact Information

Store Name: SANOMO 
Company name: MEGALU RWS, s.r.o. Registered in Czechia
Legal form: Czech limited liability company

Registration ID (IČ): 21595950
VAT ID: CZ21595950

Company address: Příčná 1892/4, 110 00, Prague, Czechia

Warehouse address: 5000 Parkside Ave #5000, USA

Email: info@sanomo.co
Phone: +1 484 585 0018

Customer support availability:
Customer support 7 days a week, 9:00–17:00 (GMT+00:00)

Response time:
We aim to respond to all inquiries within 1 day. Messages received outside business hours are handled on the next day.