Frequently Asked Questions

How long after I complete a purchase can I ask for a refund?

You may request a return or refund within 30 days after your item has been delivered.

Please review our Refund Policy for full details and eligibility requirements.

How can I contact customer support?

You can contact our customer support team by:

Email:info@sanomo.co
Phone:+1 484 585 0018

Customer support availability:
7 days a week, 9:00–17:00 (GMT+00:00)

Response time:
We aim to respond to all inquiries within 1 day.
Messages received outside business hours are handled on the next day.

Where do you ship to?

We currently ship exclusively within the United States of America.

What are the shipping costs?

Shipping is free on all orders within the United States.

There is no minimum order value.

How long will it take to get my orders?

Estimated delivery times are as follows:

  • Order cutoff time: 5:00 PM (GMT+00:00)
    Orders placed after this time are processed the next business day.
  • Order processing time: 1–4 business days (Monday–Friday)
  • Transit time: 6–12 business days (Monday–Friday)
  • Total estimated delivery time: 7–16 business days

For full details, please review our Shipping Policy.

Is my payment data safe with you?

Yes. Your security is our priority.

All payments are processed through secure, encrypted payment gateways using SSL technology. We do not store or have access to your full payment details.

What payment method do you accept?

We accept the following payment methods:

  • Credit & debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Available payment options are displayed at checkout.

For more details, please review our Payment Policy.

Where can I learn more about the payment and processing on your store?

You can find detailed information in the following pages:

The estimated delivery time has expired. Where is my order?

In most cases, orders arrive within the estimated delivery window.

Occasionally, delays may occur due to carrier operations or external factors.

You can track your order on our Track My Order page.

If your order has not arrived 3 business days after the estimated delivery date, please contact us via our Contact page or email info@sanomo.co, and we will assist you.