Frequently Asked Questions

How long after I complete a purchase can I ask for a refund?

You may request a return or refund within 30 days after your item has been delivered.

Please review our Refund Policy for full details and eligibility requirements.

How can I contact customer support?

You can contact our customer support team by:

Email:info@sanomo.co
Phone:+1 484 585 0018

Customer support availability:
7 days a week, 9:00–17:00 (GMT+00:00)

Response time:
We aim to respond to all inquiries within 1 day.
Messages received outside business hours are handled on the next day.

Where do you ship to?

We currently ship exclusively within the United States of America.

What are the shipping costs?

Shipping is free on all orders within the United States.

There is no minimum order value.

How long will it take to get my orders?

Estimated delivery times are as follows:

Order cutoff time: 5:00 PM (GMT+00:00)
Orders placed after this time are processed the next business day.
Order processing time: 1–4 business days (Monday–Friday)
Transit time: 6–12 business days (Monday–Friday)
Total estimated delivery time: 7–16 business days

For full details, please review our Shipping Policy.

Is my payment data safe with you?

Yes. Your security is our priority.

All payments are processed through secure, encrypted payment gateways using SSL technology. We do not store or have access to your full payment details.

What payment method do you accept?

We accept the following payment methods:

Credit & debit cards (Visa, MasterCard, American Express)
PayPal
Apple Pay
Google Pay
Shop Pay

Available payment options are displayed at checkout.

For more details, please review our Payment Policy.

Where can I learn more about the payment and processing on your store?

You can find detailed information in the following pages:

The estimated delivery time has expired. Where is my order?

In most cases, orders arrive within the estimated delivery window.

Occasionally, delays may occur due to carrier operations or external factors.

You can track your order on our Track My Order page.

If your order has not arrived 3 business days after the estimated delivery date, please contact us via our Contact page or email info@sanomo.co, and we will assist you.

What if I receive a defective product?

If you receive a defective item, we'll replace it at no cost. Please contact us and return the item
within 30 days. For more information, see our Refund Policy.

Can I cancel my order after it's placed?

Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact our support team.

What is your return policy?

We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.

When will I get my refund after returning a product?

Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days. See our Return Policy page for details.

Do you offer any warranties or guarantees on your products?

Answer: Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy page.

How can I contact customer support?

You can reach our customer support team through the Contact Us Page or by emailing us at info@sanomo.co.

Do you ship internationally?

No, we currently ship exclusively within USA.

Do you have a physical store location I can visit?

We are an online-only store, allowing us to offer the best prices and widest product selection.

Can I place a bulk order for my business or organization?

Yes, we accept bulk orders. Please contact our customer support team for details.

What is the process for exchanging a product?

For detailed information about product exchanges, please refer to our Return Policy page.

How can I track my order?

You can track your order through the Track Order Page on our website.

Contact Information

Trade name: SANOMO
Operated by: MEGALU RWS, s.r.o.
Legal form: Czech limited liability company

Email: info@sanomo.co
Phone: +1 484 585 0018

Customer support availability:
7 days a week, 9:00–17:00 (UTC+01:00)

Response time:
We aim to respond to all inquiries within 1 business day.
Messages received outside business hours are handled on the next business day.