Shipping policy

At SANOMO, we are committed to providing an exceptional shopping experience for our
customers, including clear and straightforward shipping policies. We offer free shipping on all orders
within USA.

 

Shipping Locations

This shipping policy applies to orders shipped within USA.

Delivery Times

Below are the estimated delivery times for all packages:
Order cutoff time: 5:00 PM (GMT+00:00). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
Order handling time: 1–4 business days (Monday–Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
Transit time: 6–12 business days (Monday–Friday).
Estimated delivery time: 7–16 business days.

Carrier Services

We partner with the following reliable carriers for deliveries within USA: DPD, USPS, UPS, FedEx.

Shipping Costs

Free Shipping: All orders within USA qualify for free shipping, with no minimum order requirement.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our
customer service team immediately. We are here to assist you and ensure your order arrives safely and
on time.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number.
You can monitor your package's journey on our Track My Order page.

 

Questions?

Visit our Frequently Asked Questions page or contact our customer services here.

Contact Information

Store Name: SANOMO 
Company name: MEGALU RWS, s.r.o. Registered in Czechia
Legal form: Czech limited liability company

Registration ID (IČ): 21595950
VAT ID: CZ21595950

Company address: Příčná 1892/4, 110 00, Prague, Czechia

Warehouse address: 5000 Parkside Ave #5000, USA

 

Email: info@sanomo.co
Phone: +1 484 585 0018

Customer support availability:
Customer support 7 days a week, 9:00–17:00 (GMT+00:00)

Response time:
We aim to respond to all inquiries within 1 day. Messages received outside business hours are handled on the next day.